Privacy Policy

Privacy Policy

Last updated: [11-05-2025]

At Shaye’s Rubbish Removals, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We only collect personal information that is reasonably necessary to provide our rubbish removal services. This may include:

  • Your name

  • Contact details (such as phone number, email address, and home/business address)

  • Service details (e.g. type of rubbish, pickup address)

  • Payment information

This information is collected through our website, phone calls, contact forms, email, and in-person interactions.

2. Use of Personal Information

We use your personal information to:

  • Provide and manage our rubbish removal services

  • Communicate with you about bookings, quotes, and follow-ups

  • Send invoices and process payments

  • Improve our services and customer experience

  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. Disclosure of Personal Information

We may disclose your information:

  • To trusted third-party service providers (e.g. payment processors or website hosting providers) who assist us in running our business

  • When required by law, court order, or government regulation

All third parties are required to protect your information in line with this policy.

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes using secure servers and encrypting data where appropriate.

5. Access and Correction

You may request access to your personal information we hold and request corrections if the information is inaccurate or out-of-date. Please contact us using the details below.

6. Website Analytics and Cookies

Our website may use cookies and analytics tools (such as Google Analytics) to collect data about how visitors use the site. This information is used to improve site performance and user experience. You can adjust your browser settings to disable cookies if you prefer.

7. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

8. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact:

Shaye’s Rubbish Removals
91 Hamilton Rd, Chermside QLD 4032
Phone: 0493 036 935
Email: admin@shayesrubbishremovals.com.au